VidoraAI Logo

VidoraAI

Sign In
Back

Refund Policy

Last Updated: March 1, 2025

1. Introduction

This Refund Policy outlines the terms and conditions for refunds on VidoraAI ("we," "our," or "us") services and subscriptions. By using our services, you agree to comply with this Refund Policy.

2. Refund Eligibility

We offer refunds under the following circumstances:

  • Service unavailability: If our service is completely unavailable for more than 24 consecutive hours and we are at fault, you may be eligible for a prorated refund.
  • Billing errors: If you have been incorrectly charged, we will refund the incorrect amount charged to your account.
  • Subscription cancellation: If you cancel your subscription within the first 7 days of your initial purchase (first-time users only), you may request a full refund.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscriptions active for more than 7 days.
  • Subscription renewals (after the initial purchase period).
  • Any usage-based charges for services already provided.
  • Cases where terms of service have been violated.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at [email protected] with the subject line "Refund Request".
  2. Provide your account information, transaction details, and the reason for your refund request.
  3. Our team will review your request within 3-5 business days.

Approved refunds will be processed back to the original payment method used for the purchase, typically within 5-10 business days, depending on your payment provider.

5. Prorated Refunds

In cases where a partial refund is issued, we will calculate the prorated amount based on the unused portion of your subscription period. Any usage during the subscription period will be factored into the calculation.

6. Discretionary Refunds

VidoraAI reserves the right to evaluate refund requests on a case-by-case basis and may issue refunds at our discretion, even in circumstances not specifically outlined in this policy.

7. Changes to Refund Policy

We may update our Refund Policy from time to time. We will notify users of any significant changes by posting the new Refund Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: [email protected]